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en:v2:core:faq:faq_licensing [2022/04/18 19:11] maria_k [Why deactivation is needed] |
en:v2:core:faq:faq_licensing [2022/04/18 19:13] maria_k [Have to wait again ☹?] |
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| Therefore, if you plan at least one of the actions 1)-4), listed in the section [[.:faq_licensing#faq_licensing_deactivation_notneeded|"When deactivation is not needed"]], then you need to carry out the procedure for deactivating the license, by initiating it from the GUI. | Therefore, if you plan at least one of the actions 1)-4), listed in the section [[.:faq_licensing#faq_licensing_deactivation_notneeded|"When deactivation is not needed"]], then you need to carry out the procedure for deactivating the license, by initiating it from the GUI. | ||
| - | The deactivation procedure is documented on the ASTER website: [[..:..:..:dev:core:ugd:ugd_licensing#deactivate_aster_licenses|https://www.dokwiki.ibik.ru/en/v2/core/ugd/ugd_licensing#deactivate_aster_licenses ]] | + | The deactivation procedure is documented on the ASTER website: [[..:ugd:ugd_licensing#deactivate_aster_licenses|https://www.dokwiki.ibik.ru/en/v2/core/ugd/ugd_licensing#deactivate_aster_licenses ]] |
| Briefly, the procedure is: | Briefly, the procedure is: | ||
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| ==== Have to wait again ☹? ==== | ==== Have to wait again ☹? ==== | ||
| - | Yes, wait while the support service determines the cause of the failure and fixes the problem. Do not forget about the difference in time zones and the current workload of the support service. Therefore, if you do not receive an instant response to your request, please do not start periodically to send the same request at short intervals. Do not aggravate the situation. But you also shouldn't wait for a very long time (more than a day, see the [[..:..:..:dev:core:faq:faq_licensing#faq_licensing_deactivation_problemsend|previous section]]) | + | Yes, wait while the support service determines the cause of the failure and fixes the problem. Do not forget about the difference in time zones and the current workload of the support service. Therefore, if you do not receive an instant response to your request, please do not start periodically to send the same request at short intervals. Do not aggravate the situation. But you also shouldn't wait for a very long time (more than a day, see the [[.:faq_licensing#faq_licensing_deactivation_problemsend|previous section]]) |
| **But you don't have to wait!** | **But you don't have to wait!** | ||