Differences

This shows you the differences between two versions of the page.

--- en:v2:core:quickstart [2021/07/18 12:58]
127.0.0.1 external edit
+++ en:v2:core:quickstart [2023/06/17 17:03] (current)
maria_k [ASTER Installation]
@@ Line 13: / Line 13: @@
 ===== ASTER Installation =====
-You can download the ASTER setup file from this link. [[http://www.ibik.ru/ru/downloads|Download]].
+You can download the ASTER setup file from this link. [[https://ibiksoft.com/download-aster-multiseat-software/|Download]].
 During installation, keep the default options and click the "Next" button to continue. Installation requires you to run the setup package with administrative privileges.
@@ Line 45: / Line 45: @@
 {{  ..:..:welcome.png?nolink&423x358  |The Welcome Window}}
-Make sure the computer has internet access. Click the 2nd option if you have an activation key and activate ASTER. Or click the 3rd button if you want to use ASTER in trial for 30 days.
+Make sure the computer has internet access. Click the 2nd option if you have an activation key and activate ASTER. Or click the 3rd button if you want to use ASTER in trial for 14 days.
 If you are using the internet through a proxy, then you need to configure the ASTER to use proxy settings. For detailed information, click this link: [[.:ugd:ugd_config#ugd_config_proxy|Configure ASTER to use Proxy Server]].
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 ===== Enabling ASTER and launching the workplaces =====
-After you complete steps 1-3, you can enable "ASTER". To do this, click the **"Enable ASTER and reboot PC"** button on the **"General Settings"** tab. After the computer restarts, ASTER will be enabled, but workplaces will not start working. You need to click the "Start Workplaces" button to start the workplaces manually. This is required to test all workplace's statuses. Later, you can configure ASTER to automatically run the workplaces by selecting the desired launch option from the drop-down list:
+After you complete steps 1-3, you can enable "ASTER". To do this, click the **"Enable ASTER and reboot PC"** button on the **"General Settings"** tab. After the computer restarts, ASTER will be enabled, but workplaces will not start working. You need to click the "Start Workplaces" button to start the workplaces manually. This is required to test the status of the workplaces. Later, you can configure ASTER to automatically run the workplaces by selecting the desired launch option from the drop-down list:
 {{  ..:..:quckstart_asteron.png?nolink&  |Enable ASTER and reboot PC}}
@@ Line 89: / Line 89: @@
 {{anchor:quickstart_problems}}
+===== Known problem and their solution =====
+In most cases, the above steps are enough to run ASTER workplaces successfully. However, in case it does not work, you can follow the steps below:
+  * Make sure that only drivers are installed for graphics cards (especially NVidia cards.). For incompatible programs, see FAQ: [[.:faq:faq_config#faq_config_incompatiblesoft|Incompatible software]].
+  * Assign monitor in simple order, i.e. the monitor 1.1 on the first workplace, the monitor 1.2 on the second workplace, etc. You can set monitors in any order depending on the requirement.
+  * You can contact our support by clicking the "Request Support" button {{..:..:controlform_supportrequest.png?nolink&|Send the request to the technical support}}in the ASTER window. For more details on requesting support service from ASTER refer to [[.:ugd:ugd_support|]].
+  * Read our manual [[.:ugd|]], for answers to any question that you may have.