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--- en:v2:core:ugd:ugd_support [2021/07/18 15:48]
127.0.0.1 external edit
+++ en:v2:core:ugd:ugd_support [2022/02/24 17:51]
locko_t [Standard report types in ASTER]
@@ Line 9: / Line 9: @@
 ===== Request for support - ASTER =====
-For technical support, click this button {{..:..:..:controlform_supportrequest.png?nolink&|Press this button to send the request for support}}in the lower right corner of the ASTER Control Panel. In addition, for the most error messages, a similar button is available in the error window. For example, if you click on the **«Support»** button in the activation error, you will see the following dialog box:
+For technical support, click this button {{..:..:..:controlform_supportrequest.png?nolink&|Press this button to send the request for support}}in the lower right corner of the ASTER Control Panel. In addition, for most error messages, a similar button is available in the error window. For example, if you click on the **«Support»** button in the activation error, you will see the following dialog box:
 {{  ..:..:..:supportrequest_v2_26.png?nolink&860x716  |Support's request generation}}
@@ Line 64: / Line 64: @@
   * **Basic System Information**  In addition to the above two reports this collects windows registry keys used by ASTER and structure that allow the developer to reproduce the configuration of the workplaces as well as the output from the "SystemInfo" system utility.
   * **Detailed System Information**  It contains the same data as "Basic System Information" however it collects details using MSInfo32 utility instead of SystemInfo which produces more detailed information. When the MSInfo32 tool is running please do not click the "Cancel" button on the information box, otherwise, the collected data will not be included in the ASTER Report.
-  * **Detailed Debugging Information**  This report includes the windows mini-dumps (small memory dumps that windows create in case of system crashes and stores on disk). Collecting this data required administrative privileges, so the radio button corresponding to this report and has a shield icon to denote that it requires administrative privileges. In case you have not enabled minidump a message will appear, click the "Yes" button to turn it on. This report should send after you have encountered BSOD. Only then there will be minidumps. If there are no minidumps, you will receive an appropriate message. When attaching minidumps, it will increase the size of the report, thus you may encounter issues in sending or forwarding the report by email. So, this is only required to be done, only if ASTER technical support requests it.
+  * **Detailed Debugging Information**  This report includes the windows mini-dumps (small memory dumps that windows create in case of system crashes and stores on disk). Collecting this data requires administrative privileges, so the radio button corresponding to this report has a shield icon to denote that it requires administrative privileges. In case you have not enabled minidump a message will appear, click the "Yes" button to turn it on. This report should send after you have encountered BSOD. Only then there will be minidumps. If there are no minidumps, you will receive an appropriate message. When attaching minidumps, it will increase the size of the report, thus you may encounter issues in sending or forwarding the report by email. So, this is only required to be done, only if ASTER technical support requests it.
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