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en:v2:core:ugd:ugd_support [2022/02/24 17:55]
locko_t [Adding files and clipboard content to the report]
en:v2:core:ugd:ugd_support [2022/02/24 17:56]
locko_t [Sending a report]
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 After you have typed in the description of the problem and chosen the type of technical report, you must send a request to the support server of ASTER. After you have typed in the description of the problem and chosen the type of technical report, you must send a request to the support server of ASTER.
  
-To do this, click the **«Send»** button. Please make sure the email address entered in the report is a correct email address. in the **«Your email address»** field. After clicking the button a compressed zip archive will be created and send along with the description of the problem to the ASTER support service. This may take few minutes to complete, so do not close the windows till they.+To do this, click the **«Send»** button. Please make sure the email address entered in the report is a correct email address. in the **«Your email address»** field. After clicking the button a compressed zip archive will be created and sent along with the description of the problem to the ASTER support service. This may take few minutes to complete, so do not close the windows till they.
  
 When the report is successfully sent, a success message will appear, which will mention the support request number. Please make a note of that number so you can contact us directly in case you have any more input. And in case the sending fails, an error message will appear as below: When the report is successfully sent, a success message will appear, which will mention the support request number. Please make a note of that number so you can contact us directly in case you have any more input. And in case the sending fails, an error message will appear as below: