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--- en:v3:core:faq:faq_licensing [2024/04/09 15:00]
maria_k [Request processing completion notification]
+++ en:v3:core:faq:faq_licensing [2024/04/09 15:06]
maria_k [Have to wait again ☹?]
@@ Line 330: / Line 330: @@
 ==== Finishing the deactivation process ====
-To complete the deactivation process and receive a new activation code, you need to open the ASTER Deactivation Dialog window ("About" tab in the ASTER GUI, Register button) and then go to the Restore/Deactivate tab.
+The deactivation request is processed almost immediately (sometimes a few minutes). After the process is successfully completed, you will receive a second email message stating that your request has been processed, and a window with new activation keys will open, which you can save to a text file or copy to the clipboard. Starting from version 2.51, the keys remain the same. Once you save the keys using one of the methods, the** 'I have saved Activation Keys in a safe place'** button will become active. Click on it, and if you choose to restart ASTER, the 'ASTER Activation Dialog' window will open, where you will see the new licensing status on this PC. With the new keys obtained, you can now activate ASTER on a new PC or in case of hardware replacement.
-If your request has already been processed, the 'Deactivate Licenses' button will be active:\\
+<note> If a license is deactivated in the new version of ASTER (starting from version 2.51), it cannot be used in earlier versions. There will be a message indicating that the license has been deactivated.</note>
-{{  ..:..:..:deactivation_7.png?nolink&547x462  |ASTER Activation Dialog}}
-Press this button, and confirmation will be requested to deactivate the licenses you listed in the request:\\
+Now that you have deactivated the license, you can proceed with your planned actions (such as replacing hardware, reinstalling Windows on a different drive, replacing the computer, etc.).
-{{  ..:..:..:deactivation_8.png?nolink&281x184  |If you want to deactivate a license}}Press the "Yes" button, the license on this **computer** will be deactivated, and after that you will get a new activation code for another **computer:**
-{{  ..:..:..:deactivation_9.png?nolink&315x139  |New activation code}}
+You can also activate the license on a new computer using the activation code you received.
-**Do not forget to copy and save the new activation code (and as for the old code – just forget about it).**
-Do not forget to copy and save the new activation code (and as for the old code – just forget about it).
-Text selection and copy operation in this message box does work (TODO: to add a "Copy" button to this message box).
-If you forgot about it, then pressing the 'Deactivate Licenses…' button again will remind you of the new code.
-Now that you have a new activation code, you can take the planned actions (replacing hardware, reinstalling Windows on a different drive, replacing your computer, etc.).
-And now you also can activate the license on a new **computer**, with a new activation code. On the "About" tab, you can see the new registration data (if you changed them, as in our example):
-{{  ..:..:..:deactivation_10.png?nolink&848x543  |About Tab}}
 {{anchor:faq_licensing_deactivation_cancel}}
@@ Line 438: / Line 422: @@
 If there are problems with the license, it means that something in this pair has changed.
-Trial activation (30-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 30-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
+Trial activation (14-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 30-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
 So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘Welcome to ASTER’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team: