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--- en:v3:core:faq:faq_licensing [2024/04/09 11:45]
maria_k [License deactivation by yourself]
+++ en:v3:core:faq:faq_licensing [2024/04/09 15:17] (current)
maria_k [Have to wait again ☹?]
@@ Line 198: / Line 198: @@
 To request license deactivation:
-  - Open ASTER, inside the GUI go to the ‘About’ tab, and press the ‘Register’ button.
+  - In the 'General Settings' tab of ASTER management, click on the 'Registration' button.
-  - In the ‘ASTER Activation dialog’ window, select the ‘Restore/Deactivate’ tab and click on the ‘Prepare Deactivation’ button:
+  - In the 'ASTER Deactivation Dialog' window, click the 'Deactivate Licenses' button:
-{{  ..:..:..:deactivation_2.png?547x462  |Deactivation request}} \\ If you look closely, you can see that this window summarizes the content of our multi-page document ☺.
+{{  ..:..:..:deactivation2_v3.png?nolink&702x749  |Deactivation Request}}
-. The deactivation dialog will appear:
+Please note that this window briefly summarizes the content of our multi-page document ☺️.
-{{  ..:..:..:deactivation_3.png?nolink&795x563  |Deactivation Dialog}}In the upper part of the window, there is a text informing about cases when deactivation is needed, and when it is unnecessary, and it is not desirable (undesirable events are underlined in red).
+. The deactivation dialog appears:
-Then a little instruction.
+{{  ..:..:..:deactivationdialog_v3.png?nolink&1165x532  |Deactivation Dialog}}
-Further, there is a table with active licenses on this computer. If there are several lines on the table, you can select which licenses you want to deactivate (by default - all of them), using the checkbox to the left of the activation code.
+Pay attention once again that deactivation may not always be necessary. More details [[.:faq_licensing#faq_licensing_deactivation_notneeded|here.]]
-Then there is a text field, in which you need to indicate an intelligible and relevant reason for deactivation.
+At the top, there is a table with active licenses on this computer. If there are multiple rows in the table, you can choose which licenses you want to deactivate (by default - all) using the checkbox to the left of the activation code.
-**FURTHER - ATTENTION!**
+The next field (Notify me by this e-mail) is the email address that will be used for communication between you and the support service and the ASTER licensing server during the processing of this specific request. By default, it is also filled in with the data from the deactivated license. Be sure to provide a real address here. The importance of this is probably needless to say.
-The next two fields are the registration information of the end-user (license-holder), Name and Email, which will ‌generate a new activation code, and link the license to the license-holder. By default, these fields are filled with data from the deactivated license.
+Next, in the selection field, we choose the reason for transfer.
-) This data is displayed on the "About" page in the license information. \\ 2) This data is then used to auto-fill the fields in various support requests (such ‌a request to deactivate a license).This is especially important for Email, since it is through it that communication with the support service will go.
+Then there is a text field where you need to specify a clear and truthful reason for deactivation (not mandatory).
-If the you will forget to correct the auto-filled fields, the answers of the support service will go to an unknown person.
+That's it, we have completed the request, you can click the 'Transfer' button to submit the request.
-//Accompanying note://  The name–is not necessarily personal. Here you can enter, for example, the name of the company for which the license should be registered (and Email, in this case, it can be an official email address of the company).
-//Note: //Currently, once a license has been activated, it is not possible to replace the end-user credentials of this license. And the deactivation process can change this data. In the reason's description for deactivation, in this case you will have to enter something like: ‘I want to change my Information’ and specify the required Name and Email. And it is advised to make such a request, not earlier than a week after activating the license, so that the request will be processed automatically.
-The next field (Notify me by this email)–an E-mail address, which will be used for communication between you, the support service, and the ASTER licensing server, in ‌processing this specific request. By default, it is filled with data from a deactivated license. Be sure to indicate the actual address here. You probably understand by yourself how important this is.
-The picture above is just an example with a ‘dealer’ key. Neither the name nor the emails have anything to do with me, as an end-user, moreover, they seem to be – fake. Let's correct them, on the assumption that we want to get the new license to be linked to ‘IBIK Software OU’, with ‘official email’ ibik@ibik.ru.
-And during the deactivation process, we will use my real address ‘svkotov2003@mail.ru’.
-And as the reason for deactivation, we will indicate ‘Transferring a license to another computer’:
-{{  ..:..:..:deactivation_4.png?nolink&547x236  |Reasons for deactivation}}That's it, we now have completed the request text. You can click the 'Send' button, to send the request.
 {{anchor:faq_licensing_deactivation_processingrequest}}
@@ Line 333: / Line 319: @@
 When your deactivation request is processed, you will see a notification in the ASTER GUI:
-{{  ..:..:..:deactivation_6.png?nolink&320x244  |ASTER notification}}This notification also contains instructions you can follow if you are ready immediately to complete the [[.:faq_licensing#faq_licensing_deactivation_finish|deactivation process]].
+This notificatio{{  ..:..:..:deactivation_newkey_v3.png?nolink&879x188  |ASTER notification}}
-This notification will appear every time you start ASTER GUI, so that you do not forget that the deactivation process needs to be completed.
+Next, the **ASTER Activation Dialog** will appear, and if you have not activated the license, this dialog will appear every time you start the ASTER GUI so that you do not forget to complete the deactivation process.
-It also contains a mention of canceling a deactivation **request**, which is mentioned in the [[.:faq_licensing#faq_licensing_deactivation_cancel|canceling a deactivation request section.]]
+You will also receive a notification by email about the successful completion of the deactivation.
-The notification letter is sent to the email not immediately, but after some time, as an additional reminder.
 {{anchor:faq_licensing_deactivation_finish}}
@@ Line 346: / Line 330: @@
 ==== Finishing the deactivation process ====
-To complete the deactivation process and receive a new activation code, you need to open the ASTER Deactivation Dialog window ("About" tab in the ASTER GUI, Register button) and then go to the Restore/Deactivate tab.
+The deactivation request is processed almost immediately (sometimes a few minutes). After the process is successfully completed, you will receive a second email message stating that your request has been processed, and a window with new activation keys will open, which you can save to a text file or copy to the clipboard. Starting from version 2.51, the keys remain the same. Once you save the keys using one of the methods, the** 'I have saved Activation Keys in a safe place'** button will become active. Click on it, and if you choose to restart ASTER, the 'ASTER Activation Dialog' window will open, where you will see the new licensing status on this PC. With the new keys obtained, you can now activate ASTER on a new PC or in case of hardware replacement.
-If your request has already been processed, the 'Deactivate Licenses' button will be active:\\
-{{  ..:..:..:deactivation_7.png?nolink&547x462  |ASTER Activation Dialog}}
-Press this button, and confirmation will be requested to deactivate the licenses you listed in the request:\\
-{{  ..:..:..:deactivation_8.png?nolink&281x184  |If you want to deactivate a license}}Press the "Yes" button, the license on this **computer** will be deactivated, and after that you will get a new activation code for another **computer:**
-{{  ..:..:..:deactivation_9.png?nolink&315x139  |New activation code}}
-**Do not forget to copy and save the new activation code (and as for the old code – just forget about it).**
-Do not forget to copy and save the new activation code (and as for the old code – just forget about it).
-Text selection and copy operation in this message box does work (TODO: to add a "Copy" button to this message box).
-If you forgot about it, then pressing the 'Deactivate Licenses…' button again will remind you of the new code.
-Now that you have a new activation code, you can take the planned actions (replacing hardware, reinstalling Windows on a different drive, replacing your computer, etc.).
+<note> If a license is deactivated in the new version of ASTER (starting from version 2.51), it cannot be used in earlier versions. There will be a message indicating that the license has been deactivated.</note>
-And now you also can activate the license on a new **computer**, with a new activation code. On the "About" tab, you can see the new registration data (if you changed them, as in our example):
+Now that you have deactivated the license, you can proceed with your planned actions (such as replacing hardware, reinstalling Windows on a different drive, replacing the computer, etc.).
-{{  ..:..:..:deactivation_10.png?nolink&848x543  |About Tab}}
+You can also activate the license on a new computer using the activation code you received.
 {{anchor:faq_licensing_deactivation_cancel}}
@@ Line 454: / Line 422: @@
 If there are problems with the license, it means that something in this pair has changed.
-Trial activation (30-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 30-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
+Trial activation (14-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 14-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
-So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘Welcome to ASTER’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team:
+So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘ASTER Activation Dialog’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team:
-{{  ..:..:..:deactivation_16.png?nolink&413x496  |Trial activation}}The 'Welcome to ASTER' window may not appear. This happens ‌when the disk contains information about the previously used trial. It may persist if you did not change the system drive, and the reason for the activation failure is caused by something else. In addition, if you change the drive, but restore the system from its saved backup copy, the copy of the previous or another system drive (cloning).
+{{  ..:..:..:welcome_v3.png?nolink&461x512  |Trial activation}}The 'Activate Trial Period' button may be unavailable where there is information about a previously used trial on the disk. This information may persist if you have not changed the system disk, and the activation failure is because of something else. Additionally, if you have changed the disk but restored the system from a saved backup of a previous system disk or another system disk (cloning), this can also cause the button to be unavailable.
-In this case, you need to clear the old license information to delete the old interfering trial activation record.
+Here you need to clear the old license information to delete the old interfering trial activation record.
 **Accompanying note:** When cloning a system drive, we recommend that you always clean up the ASTER license information. Old license information can also cause some problems by itself. In addition, after cloning, (not required) but we still recommended giving the computer a new name, and not use what got inherited from the original drive.
-To clear the license information on the "Workplaces" tab, right-click on the system unit image, and select the ‘Cleanup License’ option from the context menu.
+To clear the license information on the "Workplaces" tab, click on the button {{..:..:..:menu_button_v3.png?nolink&22x21|Menu button}}, and select the ‘Cleanup License’ option from the context menu.
-{{  ..:..:..:deactivation_17.png?nolink&386x482  |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer).
+{{  ..:..:..:computermenu_cleanlicense_v3.png?nolink&974x611  |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer).
 {{anchor:faq_licensing_deactivation_twossd}}