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--- en:v3:core:faq:faq_licensing [2024/04/09 11:53]
maria_k [Request for license deactivation]
+++ en:v3:core:faq:faq_licensing [2024/04/09 15:17] (current)
maria_k [Have to wait again ☹?]
@@ Line 319: / Line 319: @@
 When your deactivation request is processed, you will see a notification in the ASTER GUI:
-{{  ..:..:..:deactivation_6.png?nolink&320x244  |ASTER notification}}This notification also contains instructions you can follow if you are ready immediately to complete the [[.:faq_licensing#faq_licensing_deactivation_finish|deactivation process]].
+This notificatio{{  ..:..:..:deactivation_newkey_v3.png?nolink&879x188  |ASTER notification}}
-This notification will appear every time you start ASTER GUI, so that you do not forget that the deactivation process needs to be completed.
+Next, the **ASTER Activation Dialog** will appear, and if you have not activated the license, this dialog will appear every time you start the ASTER GUI so that you do not forget to complete the deactivation process.
-It also contains a mention of canceling a deactivation **request**, which is mentioned in the [[.:faq_licensing#faq_licensing_deactivation_cancel|canceling a deactivation request section.]]
+You will also receive a notification by email about the successful completion of the deactivation.
-The notification letter is sent to the email not immediately, but after some time, as an additional reminder.
 {{anchor:faq_licensing_deactivation_finish}}
@@ Line 332: / Line 330: @@
 ==== Finishing the deactivation process ====
-To complete the deactivation process and receive a new activation code, you need to open the ASTER Deactivation Dialog window ("About" tab in the ASTER GUI, Register button) and then go to the Restore/Deactivate tab.
+The deactivation request is processed almost immediately (sometimes a few minutes). After the process is successfully completed, you will receive a second email message stating that your request has been processed, and a window with new activation keys will open, which you can save to a text file or copy to the clipboard. Starting from version 2.51, the keys remain the same. Once you save the keys using one of the methods, the** 'I have saved Activation Keys in a safe place'** button will become active. Click on it, and if you choose to restart ASTER, the 'ASTER Activation Dialog' window will open, where you will see the new licensing status on this PC. With the new keys obtained, you can now activate ASTER on a new PC or in case of hardware replacement.
-If your request has already been processed, the 'Deactivate Licenses' button will be active:\\
-{{  ..:..:..:deactivation_7.png?nolink&547x462  |ASTER Activation Dialog}}
-Press this button, and confirmation will be requested to deactivate the licenses you listed in the request:\\
-{{  ..:..:..:deactivation_8.png?nolink&281x184  |If you want to deactivate a license}}Press the "Yes" button, the license on this **computer** will be deactivated, and after that you will get a new activation code for another **computer:**
-{{  ..:..:..:deactivation_9.png?nolink&315x139  |New activation code}}
-**Do not forget to copy and save the new activation code (and as for the old code – just forget about it).**
-Do not forget to copy and save the new activation code (and as for the old code – just forget about it).
-Text selection and copy operation in this message box does work (TODO: to add a "Copy" button to this message box).
-If you forgot about it, then pressing the 'Deactivate Licenses…' button again will remind you of the new code.
-Now that you have a new activation code, you can take the planned actions (replacing hardware, reinstalling Windows on a different drive, replacing your computer, etc.).
+<note> If a license is deactivated in the new version of ASTER (starting from version 2.51), it cannot be used in earlier versions. There will be a message indicating that the license has been deactivated.</note>
-And now you also can activate the license on a new **computer**, with a new activation code. On the "About" tab, you can see the new registration data (if you changed them, as in our example):
+Now that you have deactivated the license, you can proceed with your planned actions (such as replacing hardware, reinstalling Windows on a different drive, replacing the computer, etc.).
-{{  ..:..:..:deactivation_10.png?nolink&848x543  |About Tab}}
+You can also activate the license on a new computer using the activation code you received.
 {{anchor:faq_licensing_deactivation_cancel}}
@@ Line 440: / Line 422: @@
 If there are problems with the license, it means that something in this pair has changed.
-Trial activation (30-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 30-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
+Trial activation (14-day trial period) is also based on this pair. But if the license reacts negatively to a hardware change, the trial is, on the contrary, reacts **positively! **This means, that with a very high probability, you will ‌activate the trial period, and instead of waiting for your license to be reactivated, you will ‌continue using ASTER wasting no time, by temporarily using your new 14-days trial period, and with a very high probability, your license will be restored before the trial ends, thanks to this, you will have no downtime at the ability to use ASTER!
-So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘Welcome to ASTER’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team:
+So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘ASTER Activation Dialog’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team:
-{{  ..:..:..:deactivation_16.png?nolink&413x496  |Trial activation}}The 'Welcome to ASTER' window may not appear. This happens ‌when the disk contains information about the previously used trial. It may persist if you did not change the system drive, and the reason for the activation failure is caused by something else. In addition, if you change the drive, but restore the system from its saved backup copy, the copy of the previous or another system drive (cloning).
+{{  ..:..:..:welcome_v3.png?nolink&461x512  |Trial activation}}The 'Activate Trial Period' button may be unavailable where there is information about a previously used trial on the disk. This information may persist if you have not changed the system disk, and the activation failure is because of something else. Additionally, if you have changed the disk but restored the system from a saved backup of a previous system disk or another system disk (cloning), this can also cause the button to be unavailable.
-In this case, you need to clear the old license information to delete the old interfering trial activation record.
+Here you need to clear the old license information to delete the old interfering trial activation record.
 **Accompanying note:** When cloning a system drive, we recommend that you always clean up the ASTER license information. Old license information can also cause some problems by itself. In addition, after cloning, (not required) but we still recommended giving the computer a new name, and not use what got inherited from the original drive.
-To clear the license information on the "Workplaces" tab, right-click on the system unit image, and select the ‘Cleanup License’ option from the context menu.
+To clear the license information on the "Workplaces" tab, click on the button {{..:..:..:menu_button_v3.png?nolink&22x21|Menu button}}, and select the ‘Cleanup License’ option from the context menu.
-{{  ..:..:..:deactivation_17.png?nolink&386x482  |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer).
+{{  ..:..:..:computermenu_cleanlicense_v3.png?nolink&974x611  |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer).
 {{anchor:faq_licensing_deactivation_twossd}}