Differences

This shows you the differences between two versions of the page.

--- en:v3:core:ugd:ugd_licensing [2024/04/09 11:14]
maria_k [Restoring license data from a backup]
+++ en:v3:core:ugd:ugd_licensing [2024/04/09 11:24]
maria_k [Deactivate ASTER licenses]
@@ Line 189: / Line 189: @@
 <note> 2. You can deactivate only the licenses that are activated on this computer and are valid (active) at the time you send the deactivation request. If you need to deactivate an inactive license (for example, due to an unexpected crash and disk replacement), you need to contact the ASTER technical support service at support@ibik.ru. The ASTER technical report and license activation code must be provided which you want to deactivate. </note>
-Deactivation is carried out in the window **"ASTER Activation"** opened from the [[.:ugd_licensing#ugd_activation_restore_deactivate|Restore / Deactivate]] tab and consists of several stages. As a result of the deactivation process, the licenses that you select will become invalid, and instead of them, you will receive new, equivalent licenses.
+Deactivation is done in the '**ASTER Activation Dialog'** window, which can be opened by clicking on the** 'Registration' **button on the **'General Settings'** tab, and then selecting** 'Deactivate Licenses'**
-The first stage is to create a request to deactivate licenses. Click the button **"Preparing deactivation"**. A window with a list of valid licenses activated on this computer will open:
+{{  ..:..:..:deactivationdialog_v3.png?nolink&1165x532  |Forming of a request to deactivating licenses}}
-{{  ..:..:..:deactivationdialog_v2_26.png?nolink&808x660  |Forming of a request to deactivating licenses}}
+In the dialogue box that appears, select the licenses you wish to deactivate. Enter the email address where notifications of the license deactivation will be sent. Choose the reason for deactivation from the list, and if necessary, provide a message describing the reason for deactivation. In the last column, you can see the number of available transfers. You are allowed a **maximum of 4 transfers per year.** Once everything is filled out, click the **'Transfer'** button. A confirmation window for deactivation will appear.
-Select the licenses that you want to deactivate and enter a message describing the reason for deactivation and you can specify special wishes about deactivated licenses (for example, to link new licenses to other names and/or email addresses), though we do not recommend making such requests. You can change the name and address in the **"Your name"** and **"Your e-mail"** fields if necessary. This data will be used to generate activation codes, which you will receive in return for deactivated licenses. After the request is successfully sent, a message with a unique request number will appear. We recommend you save the request number just in case (for example, to reference it in the support request in case of any problems).
+{{  ..:..:..:deactivation_perfv3.png?nolink&1033x150  |Confirmation}}
-Due to the limitations of the license server, it is not possible to completely automate the process of processing deactivating the license from the requests, thus this process may take some time. While the license is requested for deactivation, you can still use ASTER. At each start of the ASTER Control Panel, it will check the readiness of deactivation data. Once the request is processed and executed, a notification will be displayed in the form of a pop-up window or notification in the system tray:
+In the open window, select the licenses to confirm deactivation and click** 'Proceed with Transfer'**. After successfully sending the request, you will receive a message on the specified email with a unique request number. It is recommended to save this number just in case (for example, to refer to the request in case of any issues).The deactivation request is processed almost immediately (sometimes within a few minutes). After the process is successfully completed, you will receive a second email confirming that your request has been processed, and a window with new activation keys will open. You can save these keys in a text file or copy them to the clipboard. Starting from version 2.51, the keys remain the same. Once you have saved the keys using one method provided, the **'I have saved Activation Keys in a safe place'** button will activate. Click on it and, if you choose to restart ASTER, the 'ASTER Activation Dialog' window will open, where you will see the new licensing status on this PC. Now, with the new keys you have obtained, you can activate ASTER on a new PC or in case of hardware replacement.
-{{  ..:..:..:trayicon_deactivationready.png?nolink&242x166  |System tray}}After receiving this notification, it is necessary to complete the deactivation procedure by clicking on the "Deactivate licenses" button in the ASTER Activation Dialogue window, there you can also cancel the deactivation using the Ctrl + Alt + Shift + X hotkeys. The program will contact the licensing server, consider the information required for deactivation and ask for confirmation of the deactivation operation. If the answer is yes, the selected licenses will be deactivated. New keys will be displayed after deactivation (information about the number of seats for each key will be indicated in brackets):
+<note>If a license is deactivated in the new version of ASTER (from version 2.51), it cannot be used in earlier versions. An alert message will indicate that the license has been deactivated.</note>
-<WRAP center round 570px> {{..:..:..:activationdialog_deactivatedids.png?nolink&|Deactivation confirmed}}{{..:..:..:activationdialog_replacementids.png?nolink&|Your new activation IDs}}</WRAP>
-Copy them to a safe place and use the licenses at your discretion.
 If for some reason you cannot save new activation codes (for example, accidentally closed the last dialog), do not worry. Just do the last step of deactivation again (starting with clicking the **"Deactivate licenses"** button) and get a new list of activation codes again.