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en:v2:core:faq:faq_licensing [2022/04/18 19:13] maria_k [Have to wait again ☹?] |
en:v2:core:faq:faq_licensing [2022/04/30 16:17] (current) maria_k [When deactivation is not needed] |
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| It is quite simple: | It is quite simple: | ||
| - | - For the start, to make an inventory of working, valid licenses, i.e. find active licenses. To do this, on each computer where ASTER is installed, open ASTER (ASTER Control - program) \\ - select the ‘About’ tab. \\ - press the ‘My Activation IDs’ button. \\ - a table will appear listing the licenses activated on this computer and their status. The ‘Valid’ state shows that the license is active: \\ \\ {{ :ru:deactivation_1.png?nolink&700x202 }} | + | - For the start, to make an inventory of working, valid licenses, i.e. find active licenses. To do this, on each computer where ASTER is installed, open ASTER (ASTER Control - program) \\ - select the ‘About’ tab. \\ - press the ‘My Activation IDs’ button. \\ - a table will appear listing the licenses activated on this computer and their status. The ‘Valid’ state shows that the license is active: \\ \\ {{ ..:..:..:deactivation_1.png?nolink&750x216 |Licenses activated on the computer}} |
| - In performing step 1, you will make for yourself a list of working licenses and a map of their use (where and which license is installed). | - In performing step 1, you will make for yourself a list of working licenses and a map of their use (where and which license is installed). | ||
| - By combining the received list with the complete list of their licenses, you can easily identify the ‘missing’ licenses, and with this complete list, you should contact the support service. | - By combining the received list with the complete list of their licenses, you can easily identify the ‘missing’ licenses, and with this complete list, you should contact the support service. | ||
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| It is also not required to do so, even for a complete "from scratch" reinstallation of Windows, as long as it will be installed on the same drive. You just need to reactivate the license, using the same activation code, that was previously used on this computer (therefore it is very important to remember, which activation codes were used on each computer!) | It is also not required to do so, even for a complete "from scratch" reinstallation of Windows, as long as it will be installed on the same drive. You just need to reactivate the license, using the same activation code, that was previously used on this computer (therefore it is very important to remember, which activation codes were used on each computer!) | ||
| - | Replacing or upgrading equipment, except for the system drive and CPU (increasing the amount of RAM memory, adding new drives, replacing non-system drives, upgrading and adding video cards, etc.) \\ also does not affect the license performance in any way, and deactivation is not required. | + | Replacing or upgrading equipment, except for the system drive and CPU (increasing the amount of RAM memory, adding new drives, replacing non-system drives, upgrading and adding video cards, etc.) \\ also does not affect the license performance in any way, and deactivation is not required. |
| - | It is recommended to refrain from unnecessary deactivations, since unjustified abuse of deactivations, lowers the user's rating in the system for automatic processing of deactivation requests, and may lead to a refusal to automatically process such requests for you. (See - [[.:faq_licensing#faq_licensing_deactivation_byyourself|License deactivation by youself]]) | + | It is recommended to refrain from unnecessary deactivations, since unjustified abuse of deactivations, lowers the user's rating in the system for automatic processing of deactivation requests, and may lead to a refusal to automatically process such requests for you. (See - [[.:faq_licensing#faq_licensing_deactivation_byyourself|License deactivation by yourself]]) |
| {{anchor:faq_licensing_deactivation_byyourself}} | {{anchor:faq_licensing_deactivation_byyourself}} | ||
| - | ==== License deactivation by youself ==== | + | ==== License deactivation by yourself ==== |
| The most preferable and fastest deactivation option – is deactivation initiated by you yourself in the ASTER GUI, **on the computer on which the license is currently active. You cannot initiate the deactivation of the license in the GUI if it is not already active on this computer, **this is a fundamental moment. | The most preferable and fastest deactivation option – is deactivation initiated by you yourself in the ASTER GUI, **on the computer on which the license is currently active. You cannot initiate the deactivation of the license in the GUI if it is not already active on this computer, **this is a fundamental moment. | ||
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| - In the ‘ASTER Activation dialog’ window, select the ‘Restore/Deactivate’ tab and click on the ‘Prepare Deactivation’ button: | - In the ‘ASTER Activation dialog’ window, select the ‘Restore/Deactivate’ tab and click on the ‘Prepare Deactivation’ button: | ||
| - | {{ :ru:deactivation_2.png?nolink&547x462 |Deactivation request}} \\ If you look closely, you can see that this window summarizes the content of our multi-page document ☺. | + | {{ ..:..:..:deactivation_2.png?547x462 |Deactivation request}} \\ If you look closely, you can see that this window summarizes the content of our multi-page document ☺. |
| 3. The deactivation dialog will appear: | 3. The deactivation dialog will appear: | ||
| - | {{ :ru:deactivation_3.png?nolink&795x563 |Deactivation Dialog}}In the upper part of the window, there is a text informing about cases when deactivation is needed, and when it is unnecessary, and it is not desirable (undesirable events are underlined in red). | + | {{ ..:..:..:deactivation_3.png?nolink&795x563 |Deactivation Dialog}}In the upper part of the window, there is a text informing about cases when deactivation is needed, and when it is unnecessary, and it is not desirable (undesirable events are underlined in red). |
| Then a little instruction. | Then a little instruction. | ||
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| And as the reason for deactivation, we will indicate ‘Transferring a license to another computer’: | And as the reason for deactivation, we will indicate ‘Transferring a license to another computer’: | ||
| - | {{ :ru:deactivation_4.png?nolink&547x236 |Reasons for deactivation}}That's it, we now have completed the request text. You can click the 'Send' button, to send the request. | + | {{ ..:..:..:deactivation_4.png?nolink&547x236 |Reasons for deactivation}}That's it, we now have completed the request text. You can click the 'Send' button, to send the request. |
| {{anchor:faq_licensing_deactivation_processingrequest}} | {{anchor:faq_licensing_deactivation_processingrequest}} | ||
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| So, we clicked on the Send button and sent a request. What's next? If it was sent successfully, you will immediately receive a notification inside the ASTER GUI: | So, we clicked on the Send button and sent a request. What's next? If it was sent successfully, you will immediately receive a notification inside the ASTER GUI: | ||
| - | {{ :ru:deactivation_5.png?nolink&452x319 |Deactivation request completed successfully}} | + | {{ ..:..:..:deactivation_5.png?nolink&452x319 |Deactivation request completed successfully}} |
| It contains a unique request number. You can ignore it, it probably will have no use for you, but you can save it just in case. And then there is a small instruction. An error may occur when sending a request (the internet and network, unfortunately, are prone to failures). Here we recommend you repeat the request and send it twice. | It contains a unique request number. You can ignore it, it probably will have no use for you, but you can save it just in case. And then there is a small instruction. An error may occur when sending a request (the internet and network, unfortunately, are prone to failures). Here we recommend you repeat the request and send it twice. | ||
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| When your deactivation request is processed, you will see a notification in the ASTER GUI: | When your deactivation request is processed, you will see a notification in the ASTER GUI: | ||
| - | {{ :ru:deactivation_6.png?nolink&320x244 |ASTER notification}}This notification also contains instructions you can follow if you are ready immediately to complete the [[.:faq_licensing#faq_licensing_deactivation_finish|deactivation process]]. | + | {{ ..:..:..:deactivation_6.png?nolink&320x244 |ASTER notification}}This notification also contains instructions you can follow if you are ready immediately to complete the [[.:faq_licensing#faq_licensing_deactivation_finish|deactivation process]]. |
| This notification will appear every time you start ASTER GUI, so that you do not forget that the deactivation process needs to be completed. | This notification will appear every time you start ASTER GUI, so that you do not forget that the deactivation process needs to be completed. | ||
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| If your request has already been processed, the 'Deactivate Licenses' button will be active:\\ | If your request has already been processed, the 'Deactivate Licenses' button will be active:\\ | ||
| - | {{ :ru:deactivation_7.png?nolink& |ASTER Activation Dialog}} | + | {{ ..:..:..:deactivation_7.png?nolink&547x462 |ASTER Activation Dialog}} |
| Press this button, and confirmation will be requested to deactivate the licenses you listed in the request:\\ | Press this button, and confirmation will be requested to deactivate the licenses you listed in the request:\\ | ||
| - | {{ :ru:deactivation_8.png?nolink&281x184 |If you want to deactivate a license}}Press the "Yes" button, the license on this **computer** will be deactivated, and after that you will get a new activation code for another **computer:** | + | {{ ..:..:..:deactivation_8.png?nolink&281x184 |If you want to deactivate a license}}Press the "Yes" button, the license on this **computer** will be deactivated, and after that you will get a new activation code for another **computer:** |
| - | {{ :ru:deactivation_9.png?nolink&315x139 |New activation code}} | + | {{ ..:..:..:deactivation_9.png?nolink&315x139 |New activation code}} |
| **Do not forget to copy and save the new activation code (and as for the old code – just forget about it).** | **Do not forget to copy and save the new activation code (and as for the old code – just forget about it).** | ||
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| Text selection and copy operation in this message box does work (TODO: to add a "Copy" button to this message box). | Text selection and copy operation in this message box does work (TODO: to add a "Copy" button to this message box). | ||
| - | If you forgot about it, then pressing the 'Deactivate Licenses...' button again will remind you of the new code. | + | If you forgot about it, then pressing the 'Deactivate Licenses…' button again will remind you of the new code. |
| Now that you have a new activation code, you can take the planned actions (replacing hardware, reinstalling Windows on a different drive, replacing your computer, etc.). | Now that you have a new activation code, you can take the planned actions (replacing hardware, reinstalling Windows on a different drive, replacing your computer, etc.). | ||
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| And now you also can activate the license on a new **computer**, with a new activation code. On the "About" tab, you can see the new registration data (if you changed them, as in our example): | And now you also can activate the license on a new **computer**, with a new activation code. On the "About" tab, you can see the new registration data (if you changed them, as in our example): | ||
| - | {{ :ru:deactivation_10.png?nolink&848x543 |About Tab}} | + | {{ ..:..:..:deactivation_10.png?nolink&848x543 |About Tab}} |
| {{anchor:faq_licensing_deactivation_cancel}} | {{anchor:faq_licensing_deactivation_cancel}} | ||
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| The deactivation request can be canceled at any time until the deactivation process is not completed (the "Deactivate Licenses" button is not pressed). | The deactivation request can be canceled at any time until the deactivation process is not completed (the "Deactivate Licenses" button is not pressed). | ||
| - | To do this, you need to open the activation dialog (About->Register) and use the following keyboard shortcut: **Ctrl+Shift+Alt+X** (which means Ctrl, Shift, Alt, X keys are pressed simultaneously). | + | To do this, you need to open the activation dialog (About→Register) and use the following keyboard shortcut: **Ctrl+Shift+Alt+X** (which means Ctrl, Shift, Alt, X keys are pressed simultaneously). |
| - | Confirmation of the operation will be requested: \\ {{ :ru:deactivation_11.png?nolink&222x124 |Deactivation Cancellation Confirmation}}And after the confirmation, the request will be canceled: | + | Confirmation of the operation will be requested: \\ {{ ..:..:..:deactivation_11.png?nolink&222x124 |Deactivation Cancellation Confirmation}}And after the confirmation, the request will be canceled: |
| - | {{ :ru:deactivation_12.png?nolink&239x124 |Cancellation Confirmation of Deactivation Request}} | + | {{ ..:..:..:deactivation_12.png?nolink&239x124 |Cancellation Confirmation of Deactivation Request}} |
| {{anchor:faq_licensing_deactivation_recomendation}} | {{anchor:faq_licensing_deactivation_recomendation}} | ||
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| In this case, when trying to activate the license after the computer is restored to a working state, activation will be denied and the user will receive a message like this: | In this case, when trying to activate the license after the computer is restored to a working state, activation will be denied and the user will receive a message like this: | ||
| - | {{ :ru:deactivation_13.png?nolink&502x274 |Activation rejected}} | + | {{ ..:..:..:deactivation_13.png?nolink&502x274 |Activation rejected}} |
| This message lists the most likely causes of activation failure (but not all). What should the user do? | This message lists the most likely causes of activation failure (but not all). What should the user do? | ||
| Line 407: | Line 407: | ||
| Press: | Press: | ||
| - | {{ :ru:deactivation_14.png?nolink&772x644 |Contacting Support}} | + | {{ ..:..:..:deactivation_14.png?nolink&772x644 |Contacting Support}} |
| - Enter your actual email (Don't forget about the importance of the correct address). | - Enter your actual email (Don't forget about the importance of the correct address). | ||
| - The request text is generated automatically based on the type of error. However, you can speed up the process if you supplement (or replace) it with your details (which is very desirable), for example, tell us which activation code you used on this computer earlier, as well as what happened before the activation failed (reinstalling Windows, upgrading hardware, etc.). \\ {{anchor:faq_licensing_deactivation_createandsendrequest}} | - The request text is generated automatically based on the type of error. However, you can speed up the process if you supplement (or replace) it with your details (which is very desirable), for example, tell us which activation code you used on this computer earlier, as well as what happened before the activation failed (reinstalling Windows, upgrading hardware, etc.). \\ {{anchor:faq_licensing_deactivation_createandsendrequest}} | ||
| - | - Press the 'Create and Send request' button, wait for a little, while the ASTER report is created and a request is sent to the support service. You will receive a message, about your request being successfully sent: \\ : \\ {{ :ru:deactivation_15.png?nolink&431x120 |Successful submission of a support ticket}} | + | - Press the 'Create and Send request' button, wait for a little, while the ASTER report is created and a request is sent to the support service. You will receive a message, about your request being successfully sent: \\ : \\ {{ ..:..:..:deactivation_15.png?nolink&431x120 |Successful submission of a support ticket}} |
| - This is an alternative step, to step 3, you can read more about it in the [[.:faq_licensing#faq_licensing_deactivation_problemsend|Problems with sending a support request section.]] | - This is an alternative step, to step 3, you can read more about it in the [[.:faq_licensing#faq_licensing_deactivation_problemsend|Problems with sending a support request section.]] | ||
| - Now, wait for the support service to solve the problem. More about this in the [[.:faq_licensing#faq_licensing_deactivation_waitting|Have to wait again]]. | - Now, wait for the support service to solve the problem. More about this in the [[.:faq_licensing#faq_licensing_deactivation_waitting|Have to wait again]]. | ||
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| So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘Welcome to ASTER’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team: | So, if the activation attempt was unsuccessful, and when starting ASTER GUI, you see the ‘Welcome to ASTER’ window, press the trial period activation button, and continue working with ASTER until your problem is solved by the support team: | ||
| - | {{ :ru:deactivation_16.png?nolink&413x496 |Trial activation}}The 'Welcome to ASTER' window may not appear. This happens when the disk contains information about the previously used trial. It may persist if you did not change the system drive, and the reason for the activation failure is caused by something else. In addition, if you change the drive, but restore the system from its saved backup copy, the copy of the previous or another system drive (cloning). | + | {{ ..:..:..:deactivation_16.png?nolink&413x496 |Trial activation}}The 'Welcome to ASTER' window may not appear. This happens when the disk contains information about the previously used trial. It may persist if you did not change the system drive, and the reason for the activation failure is caused by something else. In addition, if you change the drive, but restore the system from its saved backup copy, the copy of the previous or another system drive (cloning). |
| In this case, you need to clear the old license information to delete the old interfering trial activation record. | In this case, you need to clear the old license information to delete the old interfering trial activation record. | ||
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| To clear the license information on the "Workplaces" tab, right-click on the system unit image, and select the ‘Cleanup License’ option from the context menu. | To clear the license information on the "Workplaces" tab, right-click on the system unit image, and select the ‘Cleanup License’ option from the context menu. | ||
| - | {{ :ru:deactivation_17.png?nolink&386x482 |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer). | + | {{ ..:..:..:deactivation_17.png?nolink&386x482 |Clearing license information on the Workplace tab}}While ‘waiting’ remember to check your inbox, to keep track of the progress of the solution to your problem, and to take part in it (support service may have questions that you can be obligated to answer). |
| {{anchor:faq_licensing_deactivation_twossd}} | {{anchor:faq_licensing_deactivation_twossd}} | ||